At Patricia Digital, we value customer satisfaction and take pride in offering high-quality home decor products. However, we understand that sometimes a purchase may not meet your expectations. Our Refund & Return Policy is designed to make the process simple and hassle-free. Please read this policy carefully to understand your rights and responsibilities when requesting a return, exchange, or refund.

1. General Return Policy

We accept returns under the following conditions:

✅ The product is unused, undamaged, and in its original packaging with all tags attached.
✅ The return request is made within 3 days of delivery.
✅ The item is defective, damaged, or incorrect due to our error.
✅ The product has not been altered, washed, or assembled (if applicable).

🚫 Non-Returnable Items:

  • Custom-made or personalized home decor items.
  • Clearance, final sale, or promotional items.
  • Products that have been misused, altered, or show signs of excessive wear.
  • Gift cards, digital products, or downloadable items.

If you are unsure whether your product is eligible for a return, feel free to contact us at adminsupport@patriciadigital.website before initiating the return process.

2. How to Initiate a Return

If you meet the return conditions above, follow these steps:

Step 1: Submit a Return Request

📧 Email us at admin@patriciadigital.website with the following details:

  • Order number
  • Product name & description
  • Reason for return
  • Clear images of the product (if damaged, incorrect, or defective)

Our team will review your request within 3 to 5 business days and provide further instructions.

Step 2: Return Shipping Instructions

Once your return is approved:

  • We will send you the return shipping address.
  • The product must be shipped within 3 to 5 days of approval.
  • You are responsible for return shipping costs unless the return is due to our error (e.g., damaged or incorrect item).

💡 Tip: We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost or undelivered return shipments.

3. Refund Process

Once we receive the returned item, our team will inspect it and process the refund if it meets all return conditions.

Refund Timeline:

  • Refunds will be issued within 5 business days after the returned item is received and approved.
  • The refund will be credited back to your original payment method (credit/debit card, PayPal, etc.).
  • Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.

🚨 Please note:

  • Original shipping fees are non-refundable.
  • If the return is due to a defective or incorrect item, we will refund the full amount, including return shipping costs.

If you have not received your refund within the expected timeframe, we recommend checking with your bank or payment provider before contacting us.

4. Exchange Policy

We offer free replacements if you receive a defective, damaged, or incorrect item.

How to Request an Exchange:

📧 Email us at support@patriciadigital.website with your order details and a clear description of the issue.

  • If the item is in stock, we will send a replacement at no additional cost.
  • If the item is out of stock, you may choose a different product or request a full refund.

We do not accept exchanges for change-of-mind purchases. Instead, you may return the item and place a new order.

5. Order Cancellation Policy

You may cancel your order under the following conditions:

✅ Before Shipment: Orders can be canceled within 24 hours of purchase for a full refund.
✅ After Shipment: If your order has already been shipped, you must wait for delivery and then request a return under our standard return policy.

To cancel an order, please contact us at support@patriciadigital.website as soon as possible.

🚨 Please note: Once an order is processed or shipped, it cannot be canceled.

6. Damaged or Missing Items

If you receive a damaged or missing item, please contact us within 48 hours of delivery with:

  • Order number
  • Description of the issue
  • Clear photos of the damaged product and packaging

We will assess the situation and provide a suitable resolution, such as a replacement or refund.

7. Who Covers Return Shipping Costs?

  • If the return is due to our error (e.g., incorrect, damaged, or defective product), we will cover the return shipping costs.
  • If the return is due to a customer’s decision (e.g., change of mind, incorrect order), the customer is responsible for return shipping fees.

8. Late or Missing Refunds

If you haven’t received your refund yet:

  • First, check your bank account again.
  • Then contact your credit card company, as processing times vary.
  • If you still haven’t received your refund, please reach out to us at support@patriciadigital.website for assistance.

9. Contact Us

If you have any questions or concerns about our Refund & Return Policy, feel free to contact us:

📧 Email: support@patriciadigital.website